Contact Us

Last Updated: September 3, 2026

We're here to help with questions about CRAFTLIVOQ products, orders, shipping, payments, returns, refunds, or other customer-service matters.

CRAFTLIVOQ and craftlivoq.com are operated by Dongguan Meiruo Tiancheng Technology Co., Ltd.

Dongguan Meiruo Tiancheng Technology Co., Ltd. is the legal business entity responsible for products sold through craftlivoq.com, including product sales, order processing, customer support, returns, refunds, and other customer-related transactions.

Customer Support

For assistance, please contact us at:

Email:
service@craftlivoq.com

Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM EST

When contacting us about an existing order, please include:

  • Your full name
  • Your order number
  • The email address used during checkout
  • A brief description of your question or issue

If your request concerns a damaged, defective, incorrect, or incomplete product, please also include clear photos or videos where applicable.

Business Information

Brand Name:
CRAFTLIVOQ

Website:
craftlivoq.com

Legal Entity / Store Operator:
Dongguan Meiruo Tiancheng Technology Co., Ltd.

Registered Address:
Room 601, No. 31 Shatou West Street, Chang'an Town, Dongguan City, Guangdong Province, China.

Customer Support Email:
service@craftlivoq.com

Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM EST

Returns

Please contact service@craftlivoq.com before returning any product.

Do not send returns to our registered business address unless our customer-support team specifically instructs you to do so.

After an eligible return request has been reviewed and approved, we will provide the appropriate return address and instructions.

Security Notice

For your protection, please do not send sensitive payment information by email, including:

  • Full payment-card numbers
  • Card security codes
  • Online banking passwords
  • Account passwords

CRAFTLIVOQ customer support will never ask you to send this information by email.