Terms and Conditions

Overview

These Terms and Conditions govern purchases made through craftlivoq.com (“CRAFTLIVOQ”), an online retail store operated by Dongguan Meiruo Tiancheng Technology Co., Ltd.

CRAFTLIVOQ is operated by Dongguan Meiruo Tiancheng Technology Co., Ltd. The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through craftlivoq.com.

By accessing our website, placing an order, or using our services, you agree to these Terms and all policies published on our website.

By placing an order through CRAFTLIVOQ, you enter into a purchase transaction with:

Legal Entity: Dongguan Meiruo Tiancheng Technology Co., Ltd.
Brand Name: CRAFTLIVOQ

subject to these Terms and the policies published on our website.

Website Use

You may use this website only for lawful, personal, and non-commercial purposes.

You agree not to:

• Submit inaccurate, fraudulent, or misleading information
• Interfere with website security, functionality, or operation
• Attempt unauthorized access to accounts, systems, or data
• Copy, reproduce, modify, or commercially use website content without permission
• Use this website in violation of applicable laws or regulations

CRAFTLIVOQ reserves the right to restrict or terminate access where fraudulent, abusive, or unlawful activity is suspected.

Product Information

We make reasonable efforts to ensure that artwork descriptions, materials, product images, colors, dimensions, prices, and availability displayed on our website are accurate.

Due to differences in lighting, screen settings, photography conditions, printing, and material variations, slight differences in artwork appearance may occur.

CRAFTLIVOQ reserves the right to correct errors, update product information, or change product availability when reasonably necessary.

Artwork and Wall Art Use

Please carefully read artwork descriptions, material information, dimensions, care instructions, and installation guidance before purchasing or installing any CRAFTLIVOQ artwork.

Customers should consider their wall surface, installation conditions, framing, placement, and room environment before installation.

For first-time installation, we recommend testing the selected hanging or mounting method on a small suitable area before completing installation.

Stop installation if instability, damage, or another issue occurs and seek professional advice if needed.

CRAFTLIVOQ wall art and home decor products are intended for personal decorative use only and should be handled according to the instructions provided with each artwork.

Individual presentation may vary depending on wall surface, lighting, room environment, framing, and placement.

Orders

Submitting an order through our website does not automatically guarantee acceptance.

An order confirmation only confirms that we have received your order. Your order will be accepted once payment has been successfully processed and fulfillment has been confirmed.

CRAFTLIVOQ reserves the right to refuse, limit, or cancel orders due to:

• Payment processing issues
• Suspected fraudulent activity
• Incorrect customer information
• Inventory limitations
• Product pricing or information errors
• Shipping restrictions or legal requirements

If an order is canceled after payment has been collected, an appropriate refund will be issued.

Prices and Payment

All product prices, shipping fees, discounts, taxes, and order totals will be displayed during checkout.

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method
• The payment information provided is accurate and complete

CRAFTLIVOQ reserves the right to update prices, promotions, and product availability at any time.

Shipping, Returns, and Refunds

Shipping methods, processing times, estimated delivery times, tracking information, and delivery responsibilities are governed by our Shipping Policy.

Returns, exchanges, cancellations, damaged artwork, and refund requests are governed by our Return & Refund Policy.

Customers should inspect artworks and products promptly after delivery and contact us if an item arrives damaged, defective, incomplete, or incorrect.

Promotions

Discount codes, promotional offers, and special campaigns may have eligibility requirements, expiration dates, exclusions, or usage limitations.

Unless otherwise stated:

• Promotional offers cannot be combined
• Discounts cannot be exchanged for cash
• Promotions cannot be applied retroactively to completed orders

Intellectual Property

All content on craftlivoq.com, including but not limited to text, artwork images, product images, graphics, logos, videos, designs, and website layouts, is owned by or licensed to CRAFTLIVOQ.

You may not reproduce, modify, distribute, publish, or commercially use any website content without prior written authorization.

Third-Party Services

CRAFTLIVOQ may use third-party services including payment processors, shipping providers, analytics platforms, and external links.

We do not control and are not responsible for the availability, security, content, or privacy practices of third-party services.

Your use of third-party services may be subject to their own terms and policies.

Disclaimer and Limitation of Liability

The website, artworks, products, and services provided by CRAFTLIVOQ are offered on an “as available” basis.

To the fullest extent permitted by applicable law, CRAFTLIVOQ and Dongguan Meiruo Tiancheng Technology Co., Ltd. shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, artworks, products, or services.

Nothing in these Terms limits any consumer rights or liabilities that cannot legally be excluded.

Changes to These Terms

CRAFTLIVOQ may update these Terms and Conditions from time to time by publishing a revised version on our website.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms where permitted by applicable law.

Contact Us

For questions regarding these Terms and Conditions, please contact us:

Brand Name: CRAFTLIVOQ

Legal Entity: Dongguan Meiruo Tiancheng Technology Co., Ltd.

Registered Address: Room 601, No. 31 Shatou West Street, Chang'an Town, Dongguan City, Guangdong Province, China

Email: service@craftlivoq.com

Customer Support Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days.