FAQ
Last Updated: September 3, 2026
CRAFTLIVOQ and craftlivoq.com are operated by Dongguan Meiruo Tiancheng Technology Co., Ltd.
Dongguan Meiruo Tiancheng Technology Co., Ltd. is responsible for products sold through CRAFTLIVOQ, including order processing, customer support, returns, refunds, and other customer-related transactions.
Orders
How do I place an order?
Select the wall art you wish to purchase, choose any available options, and add the item to your cart.
When you are ready, proceed to checkout and follow the instructions to enter your shipping and payment information.
After your order has been successfully placed, an order confirmation will be sent to the email address provided during checkout.
I did not receive an order confirmation. What should I do?
Please check your spam, junk, or promotions folder first.
If you still cannot find your confirmation email, contact us at:
Please include:
- Your full name
- Email address used during checkout
- Approximate purchase date
Can I change or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible.
We will make reasonable efforts to assist before order processing begins.
However, changes or cancellations cannot always be guaranteed once an order has entered fulfillment or shipment.
Contact:
Can I change my shipping address?
If you notice an error with your shipping address, please contact us immediately.
We cannot guarantee address changes after processing has started.
Customers are responsible for providing accurate shipping information during checkout.
Products & Wall Art
Are CRAFTLIVOQ artworks suitable for different interior styles?
CRAFTLIVOQ artworks are selected to complement a range of interior styles and living spaces.
Please review each product page for specific artwork details, dimensions, materials, colors, and recommended placement.
Where can I find artwork details and specifications?
Product information, dimensions, materials, colors, and specifications are available on each product page.
If you need additional information, please contact:
How should I care for CRAFTLIVOQ wall art?
Care instructions vary depending on the artwork.
Please follow the directions provided on the product page or packaging.
For the best presentation, follow the placement and care recommendations provided on each product page.
Will artwork colors or appearance look exactly the same as online?
We make reasonable efforts to display artwork images and colors accurately.
However, slight differences may occur due to:
- Lighting conditions
- Screen settings
- Photography conditions
- Print, material, or packaging variations
These differences do not affect artwork quality or intended presentation.
Shipping & Delivery
How can I track my order?
When tracking information becomes available, a shipping confirmation email will be sent to the email address used during checkout.
Tracking updates may take some time to appear after shipment.
When will my order arrive?
Delivery times may vary depending on:
- Destination
- Product availability
- Order processing time
- Carrier operations
- Customs processing
- Weather conditions
- Holidays
Any delivery timeframe shown on our website or checkout is an estimate and not a guaranteed arrival date.
Please review our Shipping Policy for additional information.
Why was my order shipped in multiple packages?
Some orders may be shipped separately depending on product availability, warehouse processing, or shipping arrangements.
If your order is divided into multiple shipments, each package may arrive separately with its own tracking information.
What should I do if my order shows delivered but I cannot find it?
Please check:
- Around your delivery location
- Mailbox or parcel locker
- Building reception
- Household members
- Nearby locations where the carrier may have placed the package
You may also contact the shipping carrier.
If your package cannot be located, contact:
Please include your order number and tracking information.
Damaged or Incorrect Orders
What should I do if my order arrives damaged or incorrect?
Please contact us promptly at:
Include:
- Order number
- Description of the issue
- Photos of the artwork
- Photos of packaging
- Shipping label photo if available
Please keep the original packaging until your request has been reviewed.
Returns & Refunds
What is the return process?
Before returning any product, please review our Return and Refund Policy and contact us for return instructions.
Do not send returns without contacting us first.
Unauthorized returns or returns sent to an incorrect address may not be accepted.
When will I receive my refund?
Approved refunds are generally issued to the original payment method used during purchase.
The time required for funds to appear may vary depending on:
- Payment provider
- Bank
- Card issuer
- Financial institution
Payments
Which payment methods do you accept?
Available payment methods will be displayed during checkout.
Payment options may vary depending on:
- Location
- Currency
- Device
- Payment services available at checkout
Is checkout secure?
Yes.
CRAFTLIVOQ uses established ecommerce and payment-service providers to process transactions securely.
However, no online transmission or storage method can be guaranteed to be completely secure.
Customers should use trusted devices, browsers, and networks when completing purchases.
Contact Us
How can I contact CRAFTLIVOQ?
For product questions, order assistance, shipping inquiries, returns, refunds, payments, or other customer-service matters, please contact:
Brand Name:
CRAFTLIVOQ
Website:
craftlivoq.com
Company Name:
Dongguan Meiruo Tiancheng Technology Co., Ltd.
Registered Address:
Room 601, No. 31 Shatou West Street, Chang'an Town, Dongguan City, Guangdong Province, China.
Email:
service@craftlivoq.com
Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM EST