Terms and Conditions
Last Updated: September 3, 2026
Scope
These Terms and Conditions apply to purchases made through craftlivoq.com (“CRAFTLIVOQ”), an online store operated by Dongguan Meiruo Tiancheng Technology Co., Ltd.
Dongguan Meiruo Tiancheng Technology Co., Ltd. is the legal business entity responsible for product sales, order processing, customer support, returns, refunds, and other customer-related transactions conducted through craftlivoq.com.
By placing an order through the website, you enter into a purchase transaction with Dongguan Meiruo Tiancheng Technology Co., Ltd., subject to these Terms and the policies published on our website.
Product Information
We make reasonable efforts to present artwork descriptions, dimensions, materials, quantities, packaging, colors, images, prices, and availability accurately.
The appearance of wall art and home decor products may vary slightly from the images shown online because of lighting, photography, screen settings, printing or material differences, packaging updates, or reasonable production variations.
We may correct errors, update information, revise product descriptions, or change product availability when reasonably necessary.
Customers should review the applicable artwork information, dimensions, materials, care instructions, installation guidance, and other product details before placing an order.
Orders
An order confirmation confirms that we have received your order but does not necessarily mean that the order has been finally accepted.
We may refuse, limit, delay, or cancel an order because of:
- Payment failure or verification issues
- Suspected fraud or unauthorized activity
- Inventory limitations
- Incorrect pricing or product information
- Unauthorized resale
- Shipping restrictions
- Legal or regulatory restrictions
If we cancel an order after payment has been collected, an appropriate refund will be issued to the original payment method.
Prices and Payment
Product prices, shipping charges, discounts, applicable taxes, and order totals will be displayed during checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information provided is accurate.
Available payment methods will be displayed during checkout and may vary depending on your location, currency, device, and available payment services.
Please review our Payment Policy for additional information.
Shipping and Delivery
Shipping methods, costs, processing times, delivery estimates, tracking information, customs charges, and delivery responsibilities are governed by our Shipping Policy.
Delivery timeframes are estimates and may be affected by carriers, customs processing, weather, public holidays, transportation disruptions, or other circumstances outside our reasonable control.
Returns and Refunds
Returns, exchanges, cancellations, damaged-artwork claims, incorrect-artwork claims, and refunds are governed by our Return & Refund Policy and any mandatory rights provided by applicable law.
For product condition and resale reasons, wall art that has been used, altered, framed, mounted, or installed may not be eligible for preference-based returns unless otherwise required by applicable law.
If an artwork or product arrives damaged, defective, bent, scratched, broken, incomplete, incorrect, or materially different from the product ordered, please contact us promptly.
Customers should contact us before returning any artwork or product and follow the return instructions provided by our customer-support team.
Artwork Use and Care
Customers are responsible for reviewing and following all artwork care instructions, material information, installation guidance, hanging instructions, storage guidance, and other directions provided with the product.
Artwork and related products should only be used for their intended purpose and according to the instructions provided on the product page, packaging, or label.
Individual experiences with wall art and home decor products may vary depending on the installation environment, lighting, wall surface, framing, and placement.
If you have specific installation, surface, framing, or care requirements, please review the product information carefully before installation or use.
Promotions
Discount codes and promotions may be subject to eligibility requirements, expiration dates, minimum purchase requirements, product exclusions, geographic restrictions, and usage limits.
Unless otherwise stated, promotional offers cannot be:
- Combined with other offers
- Transferred
- Exchanged for cash
- Applied after an order has been completed
- Applied to previous purchases
Prohibited Activity
You must not:
- Use the website for fraudulent, deceptive, or unlawful purposes
- Submit false or misleading information
- Interfere with website security or operation
- Attempt unauthorized access to accounts, systems, or data
- Introduce viruses, malware, or harmful code
- Abuse promotions, refunds, discount codes, or payment systems
- Engage in unauthorized resale
- Copy or commercially use website content without permission
- Infringe intellectual property, privacy, or other legal rights
We may restrict access or cancel affected orders when prohibited activity is identified.
Limitation of Liability
To the fullest extent permitted by applicable law, CRAFTLIVOQ and Dongguan Meiruo Tiancheng Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, artwork, products, or services.
Nothing in these Terms limits, excludes, or restricts any consumer rights or liabilities that cannot legally be excluded under applicable law.
Changes to These Terms
We may update these Terms by publishing a revised version on our website.
The version in effect when an order is placed will generally apply to that purchase unless applicable law requires otherwise.
Where appropriate, the Last Updated date will be revised.
Contact Us
For questions about these Terms and Conditions, please contact:
Brand Name:
CRAFTLIVOQ
Website:
craftlivoq.com
Legal Entity / Store Operator:
Dongguan Meiruo Tiancheng Technology Co., Ltd.
Registered Address:
Room 601, No. 31 Shatou West Street, Chang'an Town, Dongguan City, Guangdong Province, China.
Customer Support Email:
service@craftlivoq.com
Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM EST