Return & Refund Policy
Last Updated: September 3, 2026
About Our Business
CRAFTLIVOQ and craftlivoq.com are operated by Dongguan Meiruo Tiancheng Technology Co., Ltd.
Dongguan Meiruo Tiancheng Technology Co., Ltd. is the legal business entity responsible for products sold through craftlivoq.com, including product sales, order processing, customer support, returns, refunds, and other customer-related transactions.
When you place an order through craftlivoq.com, you enter into a purchase transaction with Dongguan Meiruo Tiancheng Technology Co., Ltd., subject to the terms and policies published on our website.
30-Day Return Window
Eligible products may be returned within 30 calendar days after confirmed delivery.
Before returning any artwork or product, please contact:
for return approval, instructions, and the correct return address.
Do not send artwork or products back before receiving return authorization.
Purchasing and Receiving Your Order
Purchasing: Select your artwork or products, add them to your cart, and complete checkout using an available payment method. An order confirmation will be sent to the email address provided during checkout.
Receiving: Orders will be delivered to the shipping address provided during checkout. Tracking information will be emailed when available.
Please review our Shipping Policy for additional information regarding processing times, delivery estimates, shipping costs, and tracking details.
Return Eligibility
To qualify for a return, the artwork or product must be:
- Unused and uninstalled
- In original condition
- Returned with original packaging where applicable
- Accompanied by proof of purchase
- Free from damage caused after delivery
For product condition and resale reasons, used, altered, framed, mounted, or installed wall art generally cannot be returned unless it arrives damaged, defective, or incorrect.
Non-Returnable Items
The following items are generally not eligible for return:
- Used, altered, framed, mounted, or installed wall art
- Artwork damaged after delivery due to customer use or installation
- Personalized or customized products
- Gift cards
- Products marked as final sale before purchase
- Items missing original packaging or accessories
- Products returned without authorization
These exclusions do not limit any mandatory consumer rights provided by applicable law.
How to Request a Return
To request a return, please email:
Please provide:
- Your order number
- Email address used during checkout
- Artwork or product name
- Reason for return
- Photos or videos if the artwork or product has an issue
Our customer-support team will review your request and provide return instructions.
Return Address
Do not send returns to our business registration address.
After your return request has been approved, our customer-support team will provide the appropriate return warehouse address and shipping instructions.
Returns sent without authorization or to an address not provided by our team may not be accepted.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us promptly.
Please provide:
- Order number
- Description of the issue
- Clear photos or videos of the artwork or product
- Photos of the packaging
- Shipping label photo if available
After reviewing your request, we will provide an appropriate solution, which may include:
- Replacement
- Refund
- Other reasonable resolution
Please keep the artwork or product and original packaging until our team provides further instructions.
Return Shipping Costs
Preference-based returns: Customers are responsible for return shipping costs for returns caused by a change of mind, incorrect selection, or personal preference.
Damaged, defective, incorrect, or incomplete products: CRAFTLIVOQ will provide an appropriate resolution without requiring the customer to bear related return costs where applicable.
We do not charge cancellation fees or restocking fees for eligible returns.
Refunds
After an authorized return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 5–10 business days after approval.
Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.
Original shipping charges are generally non-refundable for preference-based returns.
If the return results from a damaged, defective, incomplete, or incorrect artwork or product, an appropriate refund or other resolution will be provided.
Exchanges
Exchanges depend on product availability.
In some cases, you may need to return the original eligible artwork or product and place a new order.
Please contact:
before requesting an exchange.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We do not charge cancellation fees.
However, cancellation cannot be guaranteed after:
- Order processing has started
- Products have been packed
- Shipment preparation has begun
- The order has already been shipped
If the order has already shipped, the applicable return procedure must be followed.
Contact Us
For purchasing, delivery, returns, refunds, exchanges, cancellations, or artwork-related concerns, please contact:
Brand Name:
CRAFTLIVOQ
Website:
craftlivoq.com
Company Name:
Dongguan Meiruo Tiancheng Technology Co., Ltd.
Registered Address:
Room 601, No. 31 Shatou West Street, Chang'an Town, Dongguan City, Guangdong Province, China.
Email:
service@craftlivoq.com
Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM EST
When contacting us about an existing order, please include:
- Your order number
- Email address used during checkout
This will help us process your request more efficiently.